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Updated January 2020

Thank you for visiting ReWard Pilates . This privacy policy tells you how we use personal information collected on our web site, through our social media pages, over the telephone, by email, or indeed in person. 

Please read this privacy policy before submitting any personal information. When you access ReWard Pilates in any format mentioned above, you are accepting the practices outlined in this policy. These practices may be updated, but any changes will be communicated and such changes will only apply from that point going forwards, not retroactively. 

1 Collection of information 

We collect personally identifiable information, like names, postal addresses, email addresses etc., when voluntarily submitted by our visitors, either on line, by email, over the telephone or in person. This information will only be used to meet your specific request, unless you give permission to use it for other purposes, for example to add you to one of our mailing list. We will not share your data with any third party. 

“Personal Information” is information that identifies you as an individual or relates to an identifiable person, such as name, postal address, telephone number, email address, credit card number, and social media account ID. It does not include strings of code such as browser cookie IDs. 

“Subscriber” is any business or entity that subscribes to (or otherwise accesses or uses) our Service. 

Personal Information we collect or obtain includes: 

Contact details (e.g., name, address, email, telephone number),
Personal details (e.g., date of birth),
Health information relevant to your Pilates for insurance purposes. 

Financial and transaction data (e.g., purchase history, account information, billing information), 

We DO NOT store financial data.

2 How we collect information 

We will only collect information from our clients either online, by email, over the telephone or in person. 

3 How will we use personal information? 

Information collected will be used to allow communication relating to the booking and/or cancellation of classes, receipts and account information. 

Only when and if the client agrees will they be added to our mailing list in order for us to inform them of special offers and events. 

Other personal health information gathered will be used to design personalised Pilates sessions.

We will never share this information with any third parties unless there is medical reason to do so and consent has been given. 

4 Where will we store your information? 

Each client will have a personal file stored electronically on a password protected and encrypted laptop. No financial data is stored.  However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you acknowledge that you understand and agree to assume these risks.

5 Cookie/Tracking technology 

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. 

6 Distribution of information 

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. 

7 Information about products and services 

It is very important to us that we provide you with the highest level of service. In order to help us do this, where you have agreed to receive such information, from time to time we may send you details of products and services, which we think, may be of interest to you. 

8 Keeping our records accurate 

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied to us, you may do so at any time by simply contacting us. If you have another query relating to your information, please contact us. 

9 Payments

Currently all payments must be made by Bank Transfer, debit or credit card payment in person, or cheque. No financial data is stored.

10 Data retention 

We will retain your Personal Information for as long as needed or permitted for the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you keep using the services of ReWard Pilates).
Whether there is a legal obligation we are subject to (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations). 

11 Deleting information 

You can ask to un subscribe from our mailing list at any time by using the link at the bottom of all newsletters or by contacting us over the phone or email and making a request. 

12 Links to other websites 

If you link to other third party websites from ReWard Pilates, please review the privacy policies applicable to those sites. ReWard Pilates is not responsible for how data or personal information is managed by any third party web site that is linked to from this site. 

13 Contact us 

If you have any questions regarding this Privacy Policy you can contact us via email at,  phone on 07775775592 or by post: 

ReWard Pilates

134 Watford Rd

St Albans


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